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- Deployment guide for Webex App for Virtual Desktop Infrastructure (VDI) - Cisco



 

These hardware specifications are only guidelines for the expected resolutions. Other factors can affect video resolution. VMWare Horizon client version 8. VMware Horizon client version 8. SP Because of this third-party integration, you must contact IGEL for technical support.

See the software download page to get a copy of the OS installation package. Because of this third-party integration, you must contact Dell for technical support. For more information, see the Dell Wyse ThinOS documentation for your supported release; the "Supported packages" section of their release notes mentions the version of the Webex VDI plugin that's supported.

Because of this third-party integration, you must contact 10ZiG for technical support. For more information, see the 10ZiG page for your specific thin client. Because of this third-party integration, you must contact Stratodesk for technical support.

The minimum hardware requirements for thin clients are as follows:. Memory: 2GB of memory, with at least 1GB free for operating system use.

Storage: 2GB or more of internal storage for installation. If the graphics card is not recognized, limited-performance VESA mode can be used.

Networking: A recognized wired or wireless network adapter. USB: HP recommends 2. The following system properties enable using basic eLux RP 6 features.

Intel Core 2 Duo or later processors on any of the following Apple hardware:. Monterey While we support backwards compatibility, as outlined in the release notes , we recommend that you use the latest versions of the install builds wherever possible.

VDI users typically do not have admin control over their machine and the plugin does not require admin privileges. However, if your users require Outlook integration, you must register the office integration.

See Details about headset support for more information. To integrate a supported calling service and Webex Meetings, you must follow configuration steps in the documentation for those solutions. Choose an option and then use the documentation that is linked in that section. The document contains an overview of the service, prerequisites, and deployment steps.

To support this feature, make sure you've configured your Unified CM calling deployment correctly. Additionally, make sure the following VDI configuration is in place so that offloading to meetings is supported: Full-featured meetings requirements. Dual NIC deployments are supported. Control Hub is where you provision and configure settings, features, devices, and users in your Webex Calling enabled organization.

Make sure your environment supports Webex Calling by following the prerequisites and port reference material before you start specific configuration steps in Control Hub. You can use the following information, in the order presented, to get your organization up and running with Webex Calling :.

Prepare Your Environment for Webex Calling. Port Reference for Webex Calling. Configure Webex Calling for Your Organization. Configure Webex Calling Features. For more information, see Upgrade Management in this guide.

See the following table for explanations of the arguments that you can use when installing Webex App in a VDI environment. For information about user preferences and how to preserve them, see User preferences.

This is useful in a shared environment typically non-persistent VDI. Use this option if you prefer to manually maintain upgrades. The argument does not affect a non-VDI environment. If using this option, ensure that your organization is configured for slow channel. When installing the bundled components for Webex App, if you have administrative privileges, you can use this argument to lock the version of the app that is used to join meetings, if the version is compatible with the site version.

WebView2 is required for proper operation of Webex. See User preferences for more information. Users may be in a Citrix environment and not have the thin client installed or the virtual channel is disconnected.

We support this scenario with fallback to a non-virtual Webex App installation. In this mode, the app shows a warning that the quality of video may be affected. Once the virtual channel is connected, the app can change to VDI mode.

Use this table to understand the different installation combinations and how they affect media optimization for Unified CM, Webex Calling, and calls on Webex App. The roaming database contains all user credentials and preferences, encrypted using AES As a VDI customer, you should always back up the above folder, so that user credentials and preferences are maintained across VDI sessions. Users access the Webex App through a virtualized Windows environment.

Walk through the deployment steps in the Azure admin portal to create the host pool, virtual machines, and related settings. A host pool is a collection of VMs that offer a similar service.

Azure indicates when the virtual environment is ready. For specific deployment steps, see the Microsoft documentation on getting started with AVD. This setting applies across your organization, unlike the installation parameters which affect your deployment at the server level. If you're unable to install the VDI plugin for your users, walk them through these steps on their thin client devices. If you're running a bit or bit environment with VMware, make sure you download and install the VDI client that matches the VMware environment.

Webex App needs to be installed on your central HVD environment. Double-click the msi file that you downloaded. To complete the installation, click Finish. Optional If you or users are manually installing the two plugins for full featured meettings, follow the steps in Install Webex Meetings VDI plugin on thin client systems.

You can find the version numbers on the download page. Webex Meetings VDI as a standalone plugin is released every month, but this bundled plugin installer is release bimonthly. Double-click the exe file that you downloaded. Read the welcome screen, which covers the plugin versions that are included in the installer, and then click Next.

For Webex App to function properly for your users, you must use the official thin client plugin from the download site. To confirm, the Health Check shows a connected status for the Virtual Channel. Create an image for the thin clients. On the thin client, install the Webex App VDI plugin; enter your password at the authentication prompt.

After you click Install, the Ubuntu Software Center locates and installs the dependency libraries, and then installs the Webex App Client. Deploy the image to the thin clients. For more information about how to create an image or how to update the thin client, see the Elias documentation available from the Unicon website.

Under the registry, enable the vdciscoteams parameter. Because of this third-party integration, you must contact Dell for technical support. For more information, see the Dell Wyse ThinOS documentation for your supported release; the "Supported packages" section of their release notes mentions the version of the Webex VDI plugin that's supported.

See the software download page to get a copy of the OS installation package. To fix the issue of the hairpin effect, the Webex App VDI plugin extends the Cisco collaboration experience to virtual deployments so that users can use the full messaging, meeting, and calling functionality that the Webex App provides.

To reduce latency and to enhance media quality, the VDI plugin optimizes the media workflows by streaming media directly between users on thin client endpoints and leverages the hardware of the thin client machines to handle media processing.

This media path does not go through the hosted virtual desktops HVDs. The result is a stable and full-featured calling and meeting experience for your VDI users. In this architecture, the Webex App is installed on the HVD in your VDI environment and required VDI plugins are installed on the user's thin client typically a lightweight system, like a repurposed laptop or desktop.

With supported versions of Webex App, users can use all of the built-in messaging, meetings, and calling on Webex App functionality on their thin client.

When new platforms are added for a specific release, they are included in the notes under the Release tab for that specific release. You can find the complete list of platforms in the deployment guide, as linked below. Supported hosted virtual desktops. Supported Windows thin clients. Supported Linux thin clients. Supported MacOS thin clients. Hardware acceleration and background noise reduction for Windows and Mac thin client.

Virtual backgrounds for Windows and Mac thin clients, provided the devices meet the minimum system requirements the same as the Windows standalone app.

If you're using Webex App VDI in fallback mode or standalone mode, some peripheral devices may not work. Because the device mapping is handled by Citrix or VMware, you must contact them for further troubleshooting.

Fallback mode supports standard calls and call recording. The full feature set isn't supported. Call quality is lower because of the server or network issues that cause the switch to fallback mode. Compatible VDI plugin versions installed on user thin clients. When a release of Webex App is working with an earlier VDI plugin, the solution is running in backward compatibility mode.

In this mode, Webex App VDI also cannot ensure the video quality because some advanced features are still under continuous development and improvement. See the following list of supported features for backward compatibility mode:. Because of this difference in release schedule, the VDI version of the app does not include features that are released for the standalone version in the odd month.

When the VDI version is released in the even month, it catches up on any missed features from the previous month. Due to a mandatory update to our services, you won't be able to sign in using the following versions of Webex App installed on the Windows-based HVD from the following date:.

You must uninstall the app manually in the Windows Control Panel and optionally you can clear the cache. See the following sections for each release for a list of new features specific to VDI and limitations for that specific release. The following features are implemented and verified in VDI environment. The maximum size of animated virtual background files under VDI is 50 MB, which is different from the native Windows size.

The Citrix Workspace App for Linux connection bar overlaps the remote video or share screen. Webex App does not upgrade itself with every monthly release.

It automatically upgrades when a new virtual desktop version becomes available every second month. You can configure the plugins to automatically upgrade, by setting a registry key on the virtual desktop. This feature helps you to keep the plugins synchronized with the Webex App version. Call history is now in the roaming profile, which means that a Webex VDI user's call history can be independently preserved across different hosts, or non-persistent sessions.

User is only warned if the plugin is incompatible with the Webex App on the virtual desktop. Previously, a user could see the warning even if the plugin was compatible with the Webex App. New Share button to help users change sharing source. Before the meeting, the user gets a warning about microphone permissions in case they prevented apps from accessing the microphone.

During meeting on Windows version of Webex App, users can receive warnings about microphone or speaker errors. Users get a voice prompt to press 1 to join, when getting a call back to connect to meeting audio. For newly supported features, see the December release information in What's new for Webex App. Automatically Optimize Shared Content Linux thin client is not supported. Scrollbar is not supported even it is visible while sharing contents are zoomed in. For newly supported features, see the October release information in What's New for Webex.

For newly supported features, see the August release information in What's New for Webex. From this release onward, the release frequency will change to every two months.

   


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